By using the Website and/or engaging us in regards to the provision of our Services (defined below), you signify you agree to these terms and conditions (Website Terms of Use/Access) and consent/agree to our Privacy Policy and Terms and Conditions (including agreement to periodic updates that supersede previous iterations of the Terms and Conditions). Use of the Website represents your electronic signature in regards to Website Terms of Use. A breach of our Privacy Policy constitutes a breach of the Terms and Conditions. You also consent to resolve any disputes with us in Victoria, Australia as set out in the Dispute Resolution provision below.
If you do not agree with the Terms and Conditions, you must immediately cease accessing and using our Website and/or engaging us in regards to the provision of our Services.
By using this Website you warrant that you are over 18 years old or have obtained the consent of your parent or guardian if you are under 18 years of age.
The terms set out below constitute an agreement between you and us and these Terms and Conditions govern your use of the Website and/or any engagement with us in respect of the provision of our Services (defined below).
Definition – Services
We offer complementary medicine services to clients to assist with their health and wellbeing. An initial naturopathic consultation runs for approx. 75 minutes and a follow-up consultation runs for approx. 45 minutes (Services).
General
Our Services are provided based on these Terms and Conditions and any additional terms and conditions which may be communicated to you at the time of booking your consultation (or afterwards). All information, resources, and services provided at the time of consultation (and following said consultations) are for the sole benefit of the client (you) only. You agree not to publish, copy, record, sell or share any aspect or portion of the Services. To be clear, this includes, but is not limited to, any recommendations that we provide to you in any consultations or thereafter.
Your responsibilities
Once you have booked a consultation in respect of our Services, you must:
Complete any intake documentation and provide accurate, honest and complete information in regards to your personal and health information. This includes, but is not limited to, any prescription and/or non-prescription medications you take, allergies, medical history, complementary medicines you consume, intolerances, pregnancy (breastfeeding or attempting to conceive) and other health/medical information). You commit to update us in a timely manner in regards to any material changes to your health and/or personal circumstances along the way.
Always be kind, decent and respectful to our practitioners, employees, contractors, agents and (other) clients.
Always comply with any relevant governmental health regulations that are in place at the time you deal with us.
Natural medicine (including but not limited to herbal remedies, dietary/nutritional supplements, dietary advice) are not without risk and should be used only as recommended.
Notify us immediately if your symptoms worsen and/or you experience adverse side-effects while undergoing any of our treatment recommendations and always seek urgent medical attention, if required.
Our responsibilities
I am a qualified naturopath with a Bachelor of Health Science in Naturopathy awarded by Torrens University Australia and full practicing member of the Naturopaths and Herbalists Association of Australia. I am entitled to provide naturopathic consultations and treatment recommendations to clients including dispensing practitioner-only complementary medicines (where appropriate).
As part of my professional obligations, I maintain competency via undertaking continuing professional education. I am not, however, a medical practitioner and do not diagnose and/or cure any medical condition, disease or illness (please see our Medical Disclaimer below).
Once you have booked a consultation:
We will forward you an email with the agreed booking time and cost and, if relevant, a link for the online consultation platform (Confirmation Email)
We will be on time and ready for the consultation (or will endeavour to notify you in advance of the consultation time should there be any delay). If the consultation time must be rescheduled for any reason, we will notify you as soon as possible to organize an alternate and mutually convenient time (at no additional cost).
Payment, Fee, Cancellation
As indicated above, at the time of booking a consultation with us, we will provide you with our fee for the proposed Services and request that you confirm you will pay our fee.
Cancellation and rescheduling of consultation
The Community Naturopath operates on the premise of mutual respect for time and finances and by booking online, you agree to upholding mutual respect in the following manner. Absent of unavoidable illness or emergency, we require a minimum 36-hours’ notice in respect of cancellation and rescheduling of a consultation or you will need to pay 50% of the standard fee for the proposed Services. These terms are established to protect our income and longevity of practise, for you and future clients.
If you cancel two appointments in a 6 month period (other than for unavoidable illness or emergency) within the 36 hours window outlined above, we reserve the right to charge 100% of the relevant fee for the Services. In the event of frequent cancellation and rescheduling, within the 36 hours window outlined above, we reserve the right to deny any future request for a consultation at any time, based on your failure to attend and/or pay for previous consultations and/or missed consultations.
Refunds
We do not offer refunds for completed consultations because you change your mind. If you want to return purchased products (purchased through a third party), you will need to contact the third party directly.
Australian Consumer Law
Nothing in our Payment, Cancellation and Refund Policy restricts your ability to make a claim which may be available to you for any failure to comply with a guarantee under the Australian Consumer Law (ACL). We encourage you to learn more about your rights and the consumer guarantees in respect of the ACL on the ACCC website:
https://www.accc.gov.au/consumers/consumer-rights-guarantees/consumer-guarantees
Consultation Fee (and related matters)
The fee payable for Services will be the fee in effect at the time your consultation booking is made and will be set out in the Confirmation Email.
Our fees are in Australian Dollars, unless otherwise specified.
If you are located outside of Australia, any and all government fees, duties, bank fees/charges and/or other third party costs (including third party processor costs) which are imposed on your payment and/or for the provision of the Services are your sole responsibility.
Product recommendations
We do not directly stock complementary medicines in our clinic. However, from time to time we may prescribe or recommend certain complementary medicines (herbs, nutritional/dietary supplements) to you as part of our treatment recommendations. If so, we will recommend one or more reputable and verified third party product providers/suppliers to assist you to directly source some or all of the relevant complementary medicines.
General Terms and Conditions (and Website Terms of Use/Access)
Changes to Terms and Conditions
We may amend these Terms and Conditions periodically and will notify you of the changes. Amendments will be effective immediately upon being published on this Website.
Your continued use of this Website affirms your acceptance to these Terms and Conditions, including any amended terms and conditions as and when they are published on this Website.
Cookies
Cookies are described as information that is sent to your computer from a website for the purposes of record-keeping. While most browsers will accept cookies, you do not have to (and you can opt out of cookies by amending your browser accordingly). Acceptance of cookies may increase the user experience on a website. Cookies do not identify you personally but may identify your browser. We may use cookies to try and improve our Website and the user experience. By using our Website, you consent to our cookies (unless you opt out) in accordance with our Privacy Policy.
Linked sites
This Website may contain links to other websites (Linked Site/s), which are not operated by us. We do not control any Linked Site/s and we are not responsible for the information or content on any Linked Site/s. The existence of a link to other sites does not imply any endorsement, connection, affiliation with or approval by us of the contents of the linked site. You must decide if the Linked Site/s is/are suitable for you and accept all risk associated with those Linked Site/s.
Linking to this Website
If you wish to establish a link to this Website, you must first seek our approval. If we agree to your proposed link, you must comply with any terms and conditions imposed by us as a condition of such agreement.
User Content
Unless you tell us otherwise, we will assume that any material you post, upload, publish, submit or transmit to us on or via the Website and/or via any other platform including social media platforms (User Content) is not confidential or proprietary in nature.
This includes any data, reviews, questions, comments, suggestions, ideas, or other information or content. You allow us to use any User Content that you submit for any purpose without compensation to you, including the right to reproduce, copy, adapt or change the User Content.
Moral rights are personal rights afforded to creators of copyright works. Further details are set out in the Copyright Act 1968. You also consent to the infringement of your moral rights in respect of the User Content.
Intellectual property
The Website content is protected by intellectual property laws and treaties around the world. All such rights are reserved by us and/or our licensors.
You may store, print, and display the content supplied solely for your own personal and non-commercial use. You are not allowed to publish, sell, licence or reproduce, in any format, any of the content supplied to you or which appears on this Website, and you may not use any content for any business or commercial purposes or for any financial gain unless we agree (in writing).
Medical Disclaimer
The information and content provided on our Website are for educational purposes only and are not intended to diagnose, treat, manage, prevent, or cure any health condition. This content is not a substitute for professional medical advice, diagnosis, or treatment from a registered healthcare provider.
Our Website and related content (including social media) do not offer second opinions or diagnoses. They should not be used for self-diagnosis or to alter any medical treatment plan provided by your healthcare professional.
Before starting any new health or nutritional program, consult with a qualified medical professional to ensure it is appropriate for your personal health needs and will not interfere with existing treatments or medications.
Accessing or using our Website does not establish a practitioner-patient relationship or any other professional relationship with us.
Do not disregard or modify any medical advice based on information from our Website or related content. We are not responsible for any actions you take based on our content, except for consultations that you have paid for directly.
Warranties – Website
You accept all risk for use of our Website (including any material or information on or accessible through our Website) and accept all responsibility for loss, costs, damage and other consequences as a direct or indirect consequence of your use of the Website. You release us (including but not limited to our directors, officers, employees, agents and affiliates) from any loss or damage (including any indirect, special or consequential loss or damage) suffered from the use and/or reliance on any information, content or materials on or accessible through our Website.
Liability
To the maximum extent permitted by law, under no circumstances will we be responsible for any consequential or indirect loss, suffered by you or any third party in connection with the Website, our Services (and/or any associated products) or these Terms and Conditions.
Certain laws such as the ACL referred to above contain guarantees that protect the purchasers of goods and services in certain circumstances (“non-excludable consumer guarantees”). Nothing in these Terms and Conditions including in our Payment, Fee, Cancellation and Refund Policy alters any protection available to you under the ACL.
Other Terms
We have the right, in our absolute discretion, to amend, remove or vary any page (and/or information contained within a page) of this Website at any time and without notice.
These Terms and Conditions (including any changes or amendments of the Terms and Conditions) form the entire agreement between you and us and supersedes any previous written and/or oral agreements/contracts between you and us.
These Terms and Conditions are governed by the laws of Victoria, Australia. The parties (you and us) submit to the non-exclusive jurisdiction of the courts and tribunals of that state.